Project management case study

⛰️ Challenge:

SINFINESPR.org is a digital tool built to fuel transparency and sustainable development within Puerto Rico’s government, philanthropic and nonprofit sectors.

The website features:

• A data platform that reunites 1,200+ trusted Puerto Rican nonprofit organizations
• Access NPOs profiles with critical financial and compliance information centralized in one place.
• Links to make direct donations to organizations
• Advanced filters and search features to allow for sector research

<aside> 💡 **The platform was launched in 2020 by Titín Foundation with the main goal of strengthening of Puerto Rico’s third sector by helping NGO’s access a more diverse pool of funds.

As of 2021, the platform had challenges with user adoption specifically with 2 features:**

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**(1) Front-end user adoption of profile actualizations:

→ To create & maintain organizations’s profiles, the internal data team was mainly focused researching and centralizing publicly available data of verified organizations.**

This process represents the following challenges:

• The data does not represent a full operational picture of the organization.
• The maintenance process was burdensome and resource-heavy, focusing 40% of the data entry team’s work on profile’s research and data actualizations vs. just validating the user generated data.

**(2) Lack of impact insight for Donation payment channels:

→ T**here was no automated process to track payments made through the platform to organizations.

This made it very hard for Titín Foundation/ SINFINES to track the user adoption and impact made to organizations through the platform.

The combined effect of these 2 challenges resulted in less access to unrestricted funds for NGO organizations in Puerto Rico.

💡 Action :

To tackle these platform challenges, two actionable work streams were defined: